Kind Love, a Glendale, Colorado dispensary,, opted for a cannabis vending machine that dispenses the product at the machine instead of requiring the customer to go to a checkout station.
A customer makes a cannabis purchase from the anna vending machine.
(Editor’s note: This article is part two in a four-part series about cannabis kiosks.)
As more states legalize recreational cannabis, dispensaries are recognizing that self-service concepts offer efficient ways to allow customers to shop. The rapidly growing cannabis dispensaries stand to gain the same customer service benefits from self-service as other retailers.
Many dispensaries have already introduced self-serve kiosks that display the dispensary’s cannabis menu and allow the customer to place an order for pickup at an attended checkout station. The self-service kiosk is especially convenient for regular customers, and it reduces the workload on the staff, as described in last week’s article about Consume Cannabis in Palatine, Illinois in part one of this series.
Colorado dispensary opts for vendingCustomers are able to purchase their cannabis from vending machines at Kind Love.
The managers of Kind Love, a Glendale, Colorado dispensary, however, opted for a cannabis vending machine that dispenses the product at the machine instead of requiring the customer to go to a checkout station. The company, which expanded from medical cannabis to recreational use three years after it became legal in 2015, installed its first cannabis vending machines this year.
“If you come in and buy the same thing every day, you just visit the machine, punch in your order, be in and out,” said Max Pelli, general manager at Kind Love, in an interview with Kiosk Marketplace.
The guest scans their ID, and the scanner verifies they are at least 21 years old before they can access the menu.
The machine allows the staff to observe machine activity remotely and in real time.
Kind Love installed