Santa Cruz, California–(Newsfile Corp. – March 11, 2021) – KindPeoples, the largest independently-owned dispensary with two locations in Santa Cruz, California, is excited to announce the launch of virtual consultations. Virtual consultations make it easy for customers to receive expert-driven, personalized advice and product recommendations from the privacy of their own homes via their computer, mobile, or landline.
Virtual consultations are free and contactless, enabling customers who are sheltering-in-place to continue to receive the customer service they have come to expect from the most trusted dispensary in Santa Cruz County.
“Over the last year we have served an increasing number of seniors and people new to cannabis who are looking for products that offer relief from stress and anxiety, insomnia and chronic pain,” said Brett Friel, marketing director for KindPeoples. “These customers tend to have a lot of questions and virtual consultations enable us to offer longer, more in-depth consultations while keeping operations in-store moving quickly and seamlessly.”
Many in Santa Cruz County and the greater Monterey Bay Area are continuing to limit their activities due to COVID-19 and pandemic restrictions. Virtual consultations are part of a retinue of innovations KindPeoples has implemented during the COVID-19 era to address consumer need for contactless solutions and expand customer service beyond its brick and mortar walls.
An expanded online ordering platform that allows customers to place their order online at kindpeoples.com and pick-up and pay in-store promptly the same day at the Santa Cruz KindPeoples location of their choice saw skyrocketing growth; during the height of COVID-19 restrictions, online ordering volume rose to nearly 55% of total transactions whereas pre-COVID, online ordering figures hovered around 5% of all transactions.
Dynamic online menus are regularly updated to the minute, enabling customers to view only what is available for purchase, removing the guesswork